A family of three holding hands at the shoreline of a sunny beach with waves crashing on the sand and a blue sky with scattered clouds.

Insurance Support

Overview

Travel should feel effortless. If plans change or things go sideways, we’re here to point you in the right direction so you can get help quickly—whether it’s with travel insurance or storing your bags between check‑ins. For coverage details and booking flows, use the quick links at the end of this page.

  • • Trip cancellation or interruption: Non‑refundable flights, hotels, tours, or activities when you have a covered reason to cancel or cut a trip short.

    • Medical emergencies abroad: Urgent care, hospital stays, and emergency transport depending on your plan.

    • Lost, damaged, or stolen items: Reimbursement for belongings up to your policy limits.

    • Travel delays and missed connections: Eligible meals, accommodation, or alternative transport when delays hit.

  • • Match the plan to your trip: destination, trip length, and planned activities (some adventure sports may require special coverage).

    • Review key limits and exclusions: Pre‑existing conditions, high‑value electronics, and certain scenarios may need add‑ons or may be excluded.

    • Keep documentation handy: Booking receipts, medical records, police reports, or airline delay letters make claims go faster.

  • • Save your policy confirmation: Keep the policy number, emergency contact line, and coverage summary accessible offline.

    • Add travel companions: If your plan allows it, make sure all travelers are correctly listed.

    • Update plans if your itinerary changes: Longer trips or new activities might require an adjustment.

How to file a claim (general steps)

  1. Check your policy for the covered reason and required documents.

  2. Gather proof: receipts, confirmations, medical notes, delay/cancellation statements, and photos if relevant.

  3. Submit your claim through the link in your policy confirmation or your insurer’s portal.

  4. Track status: respond promptly to any requests for additional information

  • • Within the “free look” period (if offered), you may cancel a newly purchased policy for a refund if no claims have been filed.

    • Outside that window, eligibility depends on the policy terms. Check your confirmation email for instructions.

  • • Get to a safe place and seek local emergency care.

    • Contact the insurer’s emergency assistance line listed in your policy for guidance on approved facilities and next steps.

    • Keep all records (diagnoses, invoices, discharge summaries) for claims.

  • • Identity and trip details (names, dates, policy number).

    • Proof of payment (receipts, statements).

    • Carrier letters (delay/cancellation) or incident reports (loss/theft).

    • Medical paperwork for health‑related claims.

Luggage storage — how it works

If you need to drop your bags for a few hours (or the day) between check‑out and your next plan, you can book secure storage locations in many cities. Typical flow:

  1. Search your city and choose a storage point.

  2. Book online and receive instant confirmation (address and check‑in details).

  3. Drop your bags at the verified location and keep your receipt/QR code.

  4. Pick up when you’re ready.

    Note: Exact pricing, hours, and bag policies vary by location—review the details during booking.

  • • Remove valuables (passports, cash, jewelry) from stored bags whenever possible.

    • Photograph your bag before drop‑off and keep your booking code handy.

    • Arrive a little early near closing hours to avoid cut‑off times.

  • • Payments, confirmations, and policy documents are handled through the respective booking/insurance platforms linked from Minerave.

    • For billing questions, reply to your confirmation email so the correct team can locate your order quickly.

  • • Can’t find your policy email or booking? Check your spam folder and your bank statement for the date/time of purchase to help locate it.

    • Still stuck? Contact us via the Support section on the site and include your full name, trip dates, and any reference numbers so we can guide you to the right place.

• Get Travel Insurance → Minerave Insurance >

• Find Luggage Storage → Minerave luggage storage >

Black silhouette of a person talking on a cellphone with a speech bubble containing text lines

Support Chatbot (Coming Soon)

We´re working on launching our 24/7 travel chatbot assistant to help you with :

  • Using the search tool

  • Understanding results

  • Partner redirect help

  • FAQs and troubleshooting

Until Then, feel free to contact us with any issues or questions

We’ll do our best to point you in the right direction quickly.

Legal gavel and document with checkmark icon.

Affiliate Notice

Some of the links on this page are affiliate links. this means Minerave may earn a small commission if you book a hotel through one of our trusted partners- at no extra cost to you

We believe in full transparency. You can read more in our Affiliate Disclosure, available in the website footer.

Important Info