Services Support
Help with eSIMs, airport transfers, luggage storage, entertainment, and other travel extras connected through Minerave.
eSIM support
Help with activation, data plans, QR codes, and provider support.
Read guide >Airport transfer support
Understand pickup details, driver contact, delays, and confirmation emails.
Read guide >Luggage & travel extras
Support for luggage storage, entertainment, and other partner services.
Read guide >Need help?
Not sure who handles your service? Contact Minerave Support.
Contact Minerave >Services support, made simple
Minerave connects travelers with useful services that can make a trip easier before and during travel. These may include eSIMs, airport transfers, luggage storage, entertainment, and other travel extras.
Some services may be offered through selected partners, affiliate links, or white-label tools. This means the provider may handle the final booking, payment, activation, confirmation, cancellation, refund, or service conditions.
Minerave Support can help you understand the next step and guide you to the right support path.
Services Support FAQ
Clear answers about eSIMs, airport transfers, luggage storage, entertainment, and travel extras.
Who handles my service booking?
If your service was completed through a partner, that provider usually handles the booking, payment, confirmation, cancellation, refund, and service conditions. Minerave can help you understand the next step.
Where is my confirmation email?
Check the inbox connected to your booking, including spam, junk, promotions, and the email linked to your payment method. Some providers send confirmation emails separately from payment receipts.
Can Minerave cancel or refund a service?
Minerave can guide you to the correct support path, but cancellations and refunds are usually handled by the service provider or booking partner according to their terms.
What should I do if my eSIM does not activate?
Check the provider’s activation instructions, make sure your phone supports eSIM, confirm your internet connection during setup, and contact the eSIM provider if activation still does not work.
What if my airport transfer driver is late?
Use the contact details in your transfer confirmation first. The transfer provider usually has direct access to your driver, pickup time, meeting point, and live service updates.
When should I contact Minerave Support?
Contact Minerave Support if you are not sure who handles your service, cannot find the correct provider contact, or need help understanding the next step.
Still need help with a travel service?
If you are not sure who handles your eSIM, airport transfer, luggage storage, entertainment service, or another travel extra, Minerave Support can help you understand the next step.
Before contacting us, please prepare your confirmation email, provider name, service type, travel date, booking reference if available, and a screenshot of the issue.
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