Partner Booking Support: Who Handles Your Booking?
Introduction
Minerave may connect you with selected travel partners, affiliate partners, or white-label booking tools for flights, hotels, car rentals, bike rentals, boat rentals, activities, eSIMs, insurance, and other travel services.
This guide explains who usually handles payments, confirmations, changes, refunds, cancellations, and booking questions after you complete a reservation.
What is a partner booking?
A partner booking means your final reservation may be completed through an external travel provider, booking platform, supplier, or white-label system connected to Minerave.
Sometimes you may click from Minerave to a partner website. Other times, the booking page may look like Minerave, but the booking system behind it may still be operated by a travel provider or technology partner.
Who handles payment?
Payment is usually handled by the provider or booking platform where the final checkout happens.
This means the provider may manage:
Payment processing
Receipts
Card charges
Payment errors
Duplicate payments
Currency conversion
Refund timelines
Minerave Support can help you understand where to go next, but we usually do not directly process payments made through external booking partners.
Who sends the confirmation?
Your confirmation is usually sent by the provider, supplier, or booking platform after payment or reservation approval.
Check your inbox, spam folder, promotions tab, and the email connected to your payment method.
Some confirmations may arrive separately from the payment receipt.
Who handles changes?
Booking changes are usually handled by the provider or supplier that manages the reservation.
This may include:
Date changes
Name corrections
Guest details
Pickup time changes
Room changes
Vehicle changes
Activity time changes
Change rules depend on the provider’s terms and the conditions shown at checkout.
Who handles cancellations?
Cancellations are usually handled by the booking provider, supplier, or travel partner.
Before cancelling, check:
Free cancellation deadline
Cancellation fees
Non-refundable conditions
No-show policy
Provider contact method
Refund timeline
Minerave can help you understand the correct next step, but cancellation approval is usually based on the provider’s policy.
Who handles refunds?
Refunds are usually processed by the provider or booking platform that handled the original payment.
Refund timing can depend on:
Provider policy
Payment method
Bank processing time
Currency conversion
Cancellation terms
Supplier approval
If you are waiting for a refund, contact the provider first with your booking reference and payment details.
When should you contact the provider?
Contact the provider first if your issue is about:
Payment
Missing confirmation
Booking changes
Cancellation
Refunds
Duplicate charges
Reservation not found
Provider-specific conditions
The provider usually has access to the reservation system, payment records, and supplier rules.
When should you contact Minerave Support?
Contact Minerave Support if:
You are unsure who manages your booking
You cannot find the correct support contact
You need help understanding the next step
A link or support path on Minerave is not clear
You need guidance about which provider to contact
For faster help, include your booking reference, provider name, product or service type, travel date, email used at checkout, and screenshots if available.
Final note
Minerave is designed to help you plan, compare, and access useful travel tools in one place. When a booking is completed through a partner or white-label system, the final booking rules usually come from the provider shown during checkout.
If you are unsure who handles your booking, Minerave Support can help you understand where to go next.
